Refund Policy

Fees for work that has already been performed and delivered are earned and non-refundable. If delivered work contains a defect, report it within 30 days and we will correct it at no additional charge.

If an engagement is cancelled, any prepaid amount covering work not yet performed is refunded in full to the original payment method, typically within 10 business days. Monthly retainers can be cancelled with written notice before the next billing period; no further charges occur after cancellation.

Either party may cancel an engagement with written notice. On cancellation, you receive all work completed to date, an itemized accounting of hours or milestones, and a refund of any unearned prepaid fees.

If you believe an invoice or charge is incorrect, email ryan@streetyent.com with the invoice number within 30 days of the charge. We respond within two business days and correct verified errors promptly, including refunding any overcharge. We'd rather fix a billing problem directly than have you go through your card issuer, but your statutory rights are unaffected.

Approved refunds are issued to the original payment method through our payment processor (Stripe). Depending on your bank, funds typically appear within 5 to 10 business days.